At Aulso, your satisfaction is our top priority. If you're not completely happy with your bracelet, necklace, earrings, or ring purchase, we’re here to help. We offer a 30-day return and exchange guarantee to ensure your experience with us is worry-free and enjoyable.
General Return/Exchange Guidelines
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Return Window: You have 30 days from the date of delivery to request a return or exchange. Requests made after this period will not be accepted.
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Item Condition: Returned items must be new, unused, unworn, unwashed, and in original packaging with tags intact.
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Non-Returnable Items: For hygiene and safety reasons, certain personal items may not be eligible for return (for example, worn earrings).
Change of Mind Returns
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Return Window: If you’ve changed your mind, you may return eligible items within 72 hours of receiving them. In this case, we’ll cover the return shipping.
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Conditions: Items must be unused, in sellable condition, and include all original packaging.
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Refund Processing: After receiving and inspecting the return, we will process your refund within 7 business days.
We Accept Returns/Exchanges If:
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You received the wrong item, size, or color
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Your item arrived damaged, defective, or with a significant color discrepancy
In these cases, we will cover the return shipping cost and offer a full refund or free exchange.
We Do Not Accept Returns/Exchanges If:
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The wrong size or color was selected by the customer
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The item is not in its original condition (used, damaged, worn, or missing packaging)
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You submit a return without prior approval
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It is past the 30-day return window
How to Request a Return or Exchange
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Submit a Request: Email us at help@aulso.com with your order number and a brief reason for the return or exchange.
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Receive Authorization: Our support team will respond within 1 to 2 business days with return instructions and the correct return address.
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Ship the Item: Return the item using a trackable shipping method. Unless the return is due to our error, the customer is responsible for return shipping costs.
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Send Tracking Info: Email us the tracking number so we can monitor the return status.
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Receive Refund or Exchange: Once your return is received and inspected, we will issue your refund or ship your exchange within 7 business days.
Important Notes
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Do not return packages to the sender address on the shipping label. We will provide the correct return address upon approval.
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Cash on Delivery (COD) returns are not accepted.
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Unauthorized returns will not be processed or refunded.
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Original shipping fees are non-refundable unless the return is due to our error.
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No refund will be issued if we do not receive valid tracking information for your return.
Refunds
Refunds are issued to your original payment method within 7 business days after we receive and inspect your return. Shipping fees (if applicable) are only refunded if the return is due to an issue on our end.
Contact Us
If you have any questions or need assistance with your return or exchange, please contact us:
Email: help@aulso.com
Phone: +85264404057
Address: Rmo3,24/F,Ho King Comm Ctr,2-16 Fayuen St, Mong Kok，Hong Kong
We are here to help and want you to feel confident shopping with Aulso.